Q: Where can I purchase your toppers?

A: You can purchase our toppers on our SHOP. Click here to buy.

 

Q: Where do we send our designs? 

A: Once you've placed your order, please send your designs to orders@kandycocktail.com and include your Order Number.

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Q: What type of design do you accept?   

Please make sure your design does not include images, thin lines or bright colors for best printing results. We only accept PNG file format. We don't make any adjustments to designs. We print exactly as received.

 

Q: What is the turnaround time?

A: Production turnaround time is 15 business days from date of order placed.

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Q: Do you offer refunds?

A: No, we do not offer refunds. We offer store credit to orders that are canceled before they are fulfilled. If you are unhappy with your product, please email orders@kandycocktail.com to file a claim. After further research, if we find we have made any errors with your order, you may receive store credit.

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Q: What are the toppers made out of?

A: We use 100% edible ink and wafer paper made out of potato starch. 

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Q: Do you offer bulk orders?

A: Yes, we highly encourage you to order in bulk. You will receive toppers at a discounted price when ordering in bulk. Orders start at a qty of 500. Visit our shop to order.

 

Q: Do you offer pick up?

A: Yes, you can pick up. However, we do not offer expedited orders. Production turnaround time is 8-12 business days.

 

Q: Do you offer expedited shipping?

A: Unfortunately, we do not offer expedited shipping.

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Q: Where can I track my order?

A: We ship with USPS Priority Mail. Once you received your tracking number, you can track your order here.

 

Q: Do you offer refunds?

A: Our turnaround time is 8-12 days, so we do not offer refunds if you didn't get your order on time for your event. Please order ahead. Once we ship and your order is received by USPS, we are not responsible for any delays on delivery. We ship with USPS Priority Mail. 

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A: If your product is damaged or you received the wrong order, please reach out to orders@kandycocktail.com to start a claim and request a refund. 

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Q: What is the shelf life storage time for the toppers?

A: Shelf life storage time is 2 years. Once topper is placed into drink, ink dissolves in one hour and wafer lasts much longer.

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Q: When should I place my order?

A: Please keep in mind we are a small business. Plan ahead and order in advance so you can make sure you receive your order in plenty of time before your event.

 

 

 

FAQs: events

 

Q: Do you provide the alcohol?

A: Unfortunately, we are not licensed to provide or sell alcohol at any event. We will provide a shopping list of the alcohol that is needed at the event. 

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Q: What do you provide?

A: We provide all of the following when you book a package with us!

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• Private Test Tasting (Optional) 

• 2 Bartenders

• 3 Craft Cocktails

• Custom Cocktail Menu

• Event Insurance

• Cups, Straws, Ice, Napkins

• Bar Materials (Bar Mats, Shakers, etc.)

• Mixers & Garnishes​

• We can serve all beers, wine, waters, sodas.

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Q: Do you provide a bar? 

A: We can provide a very simple Bar for an additional fee, but we know of many amazing rental companies that you can rent from. Please ask us who our preferred vendors are. You can reach us at events@kandycocktail.com

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Q: Do you offer to serve more than 3 cocktails? 

A: Yes, can serve additional cocktails. Please send an inquiry to events@kandycocktail.com

 

Q: What cocktails do you offer?

A: You can choose 3 cocktails from our Signature Cocktail Menu. Special requests can be taken as well. Please share your ideas with us.

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Q: Are our guests allowed to request other simple drinks off the menu?
A: Yes, they can. Guests are able to request cocktails that are not on the menu using our mixers and the alcohol.

 

Q: Do you bring enough bar mixers, ice and soft drinks for the event?
A: Yes, we do! Please keep in mind that we bring these supplies for bar use only. If you would like additional drinks/ice for your event, the host is to provide them.

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Q: What kind of cups do you bring?

A: We provide thick acrylic cups.

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Q: Do you provide garnishes?

A: We love garnishes! We provide seasonal garnishes. We make sure to provide you with amazing garnishes.

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Q: Do you serve beer and wine?

A: We also serve your beer and wine for no additional cost.

 

Q: Do you offer Mocktails?

A: Yes, anything on our menu can be made into a Mocktail. We offer Mocktail bar service at regular price, but we also offer added mocktails to your bar menu when you book one of our packages for an additional $250. 

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Q: How do I book?

A: Please email us at events@kandycocktail.com

 

Q: How much do you charge?

A: Our pricing is based on your event needs. 

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Q: How far do you travel?
A: We are currently serving the Southern California area.

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Q: Do you provide toppers for our event?

A: No, we do not provide toppers. Please order from our shop well in advance. 

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Q: How many bartenders do you provide?

A: We provide 2 bartenders. Additional bartenders may be included depending on guest count or for an additional cost. 

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Q: Do you offer Tastings?

A: All event booking include one optional Tasting session. 

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Q: What kind of events do you book?

A: We serve all events such as birthdays, baby showers, bridal showers, weddings, bachelorette celebrations, grand openings, business parties, or other special occasions.

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Q: Who is Kandy Cocktail?

A: Kandy Cocktail was started by Gael & Yolena. We are a married couple that started our own bartending business in 2021. We are two mixologists that love creating a creative bar experience. We are known for our over-the-top garnishes and drinks. 

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